Privacy Policy

Effective date: July 27, 2026
Last updated: July 27, 2026

Duggan Innovative Solutions, a division of E.M. Duggan, Inc., respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.dugganinnovativesolutions.com or another website that links to this policy, communicate with us, request a technology audit or demonstration, download resources, or otherwise interact with our services.

This policy does not govern information that we process on behalf of a customer under a separate services agreement. In those circumstances, the customer’s privacy policy and our agreement with that customer may govern the processing.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

You may provide:

Your name, email address, telephone number, job title, and company name.
Information submitted through contact, audit-request, demonstration, download, or inquiry forms.
Your service interests, project requirements, technical environment, and communications with us.
Account or login information if we provide an online account or customer portal.
Payment and billing information when you purchase products or services. Payment-card information may be collected directly by our payment processor rather than by DIS.
Files, project information, software requirements, models, drawings, photographs, scans, or other materials provided in connection with an inquiry or engagement.
Marketing preferences and event-registration information.
Feedback, survey responses, and support requests.
Employment-related information if you apply for a position through a service that links to this policy.

Please do not submit confidential project information, regulated personal information, export-controlled material, or sensitive personal information through a general website form unless we specifically request it and authorize the method of transmission.

Information Collected Automatically

When you use our website, we and our service providers may automatically collect:

IP address and approximate location.
Browser, device, and operating-system information.
Pages viewed, links selected, referring URLs, and dates and times of visits.
Download activity and interactions with website features.
Cookie identifiers and similar technical information.
Diagnostic, security, and performance information.

We may collect this information through cookies, pixels, log files, analytics tools, and similar technologies.

Information From Other Sources

We may receive information from:

Customers, prospective customers, suppliers, subcontractors, and business partners.
Publicly available sources and professional networking platforms.
Marketing, analytics, event, and lead-generation providers.
E.M. Duggan, Inc. and its affiliated operations.
Technology platforms used to provide our website and services.

2. How We Use Information

We may use personal information to:

Operate, maintain, secure, and improve our website and services.
Respond to questions, contact requests, audit requests, and demonstration bookings.
Evaluate potential projects and prepare proposals.
Provide consulting, BIM, software-development, integration, automation, training, reality-capture, field-layout, support, and related services.
Supply requested downloads, documentation, tools, and other resources.
Establish and manage customer and supplier relationships.
Process transactions, invoices, and payments.
Communicate about projects, service updates, support issues, and administrative matters.
Send marketing communications where permitted by law and manage communication preferences.
Analyze website use, diagnose technical problems, and improve user experience.
Detect, investigate, and prevent fraud, misuse, security incidents, and unlawful activity.
Enforce our agreements and protect our rights, personnel, customers, systems, and property.
Comply with legal, regulatory, tax, accounting, and recordkeeping obligations.
Evaluate or complete a merger, acquisition, financing, restructuring, sale, or similar business transaction.
Carry out another purpose disclosed when information is collected or authorized by you.

We may aggregate or de-identify information so that it can no longer reasonably identify you. We may use and disclose properly aggregated or de-identified information for lawful purposes.

3. Cookies and Similar Technologies

Our website and its service providers may use essential, functional, analytics, and advertising cookies or similar technologies.

Essential technologies support core website functions, security, and network management.
Functional technologies remember settings and improve website features.
Analytics technologies help us understand website traffic and performance.
Advertising technologies, if used, help measure campaigns or provide more relevant advertising.

You may be able to control nonessential cookies through our cookie banner or browser settings. Blocking some technologies may affect website functionality.

Where required by law, we will request consent before placing nonessential cookies. To update your choices, use the Cookie Settings link on our website, if available.

Our response to browser “Do Not Track” signals may vary because there is no universally accepted technical standard. Where legally required, we will process recognized opt-out preference signals, such as Global Privacy Control.

4. How We Disclose Information

We may disclose personal information to:

E.M. Duggan, Inc. and affiliated operations for legitimate business and administrative purposes.
Website-hosting, cloud-storage, analytics, communication, customer-management, payment, cybersecurity, and technical-support providers.
Consultants, developers, subcontractors, and other partners assisting with a requested project or service.
Professional advisers, including attorneys, accountants, insurers, and auditors.
Government agencies, regulators, courts, law enforcement, or other parties when required by law or reasonably necessary to protect legal rights, safety, and security.
Parties involved in a potential or completed merger, acquisition, financing, reorganization, asset sale, or similar transaction.
Other parties at your direction or with your consent.

Service providers are authorized to use personal information only as permitted by their agreements with us and applicable law.

We do not sell personal information for money. If our use of advertising or analytics technology constitutes “selling,” “sharing,” or targeted advertising under an applicable privacy law, eligible users may opt out as described below.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business and project records, resolving disputes, enforcing agreements, and satisfying legal, accounting, security, and compliance obligations.

Retention periods vary based on the type and sensitivity of the information, the nature of our relationship, contractual requirements, and applicable law. We may retain aggregated or de-identified information for longer periods.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. Nevertheless, no website, transmission, or storage system is completely secure. We cannot guarantee that information will never be accessed, used, or disclosed without authorization.

You are responsible for using appropriate security when sending information to us and for protecting any account credentials issued to you.

7. Your Choices and Privacy Rights

You may:

Unsubscribe from marketing emails using the link in the message.
Contact us to update or correct information you provided.
Adjust available cookie preferences.
Configure your browser to restrict cookies.

Depending on where you reside and subject to applicable exceptions, you may also have the right to:

Know whether we process your personal information.
Access or obtain a copy of personal information.
Correct inaccurate personal information.
Request deletion of personal information.
Receive certain information in a portable format.
Opt out of the sale or sharing of personal information, targeted advertising, or certain profiling.
Restrict or object to certain processing.
Withdraw consent where processing is based on consent.
Appeal a decision concerning a privacy request.
Receive equal service and pricing without unlawful discrimination for exercising a privacy right.
Complain to an appropriate privacy or data-protection authority.

To submit a request, contact us using the information in Section 14. We may need to verify your identity before fulfilling it. An authorized agent may make a request where permitted by law, but we may require proof of authorization and identity verification.

Our ability or obligation to fulfill a request depends on applicable law. We may deny or limit a request when permitted, including when information must be retained for legal, security, contractual, or recordkeeping purposes.

8. United States State Privacy Disclosures

Residents of states with comprehensive consumer privacy laws may have the rights described above if the relevant law applies to DIS and the requested information.

For purposes of applicable state law, the categories of personal information we may collect include identifiers, customer-record information, commercial information, internet or network activity, approximate geolocation, professional information, and inferences drawn from interactions with us.

We collect these categories from the sources and for the purposes described in this policy, and we may disclose them to the recipients identified above.

DIS does not knowingly sell personal information for monetary consideration. If applicable technology is considered a sale, sharing, or targeted advertising under state law, you may submit an opt-out request through [insert privacy-request link] or by contacting us.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

9. International Visitors

DIS is based in the United States. If you access our website from another country, your information may be transferred to, stored in, and processed in the United States and other locations where our providers operate.

Where the law requires a lawful basis for processing, we generally rely on:

Performance of a contract or steps requested before entering a contract.
Our legitimate interests in operating, securing, and improving our business and services.
Compliance with legal obligations.
Consent, where requested or required.

Where required, we use appropriate measures intended to protect international data transfers.

10. Customer and Project Data

When DIS processes information provided by a customer in connection with professional services, the customer generally determines what information is submitted and how it is used. Questions or requests concerning that information should ordinarily be directed to the customer that supplied it.

Separate contracts, confidentiality obligations, or data-processing terms may govern project and customer data. If those terms conflict with this policy, the applicable contract controls to the extent of the conflict.

11. Third-Party Websites and Services

Our website may link to or integrate with third-party websites, software, social networks, download platforms, and services. We do not control those parties and are not responsible for their privacy, security, or content. Review their policies before providing information.

12. Children’s Privacy

Our website and services are intended for businesses and professionals and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

13. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date shows when it was most recently revised. Material changes may also be announced through the website or another appropriate method.

Your continued use of the website after an updated policy becomes effective signifies that you acknowledge the updated policy, to the extent permitted by law.

14. Contact Us

Questions, requests, or complaints concerning this Privacy Policy may be directed to:

Duggan Innovative Solutions
A division of E.M. Duggan, Inc.

140 Will Drive
Canton, Massachusetts 02021
United States

Email: Communications@EMDuggan.com
Telephone: (781) 828-2292